Marketing Blues

When I started V2S web design, I decided I was going to be a friendlier, more approachable kind of web company. I’m the web designer that will answer all of your questions, no matter how basic! I’ll have screencasts and little blog posts de-mystifying all of this cybernetic greek for you! I’ll even call up you business and tell you how I can make the internet work for your business.

Reality is hard.

Screencasts take time and effort to produce. It involves being able to (shudder) listen to the sound of your own voice. Blog posts have to be punched out like license plates when I want my writing flow out like an artist’s painting. And calling businesses directly? Cold-calling is cold-calling, no matter how much background research you’ve done. It’s almost like you’re holding a cardboard sign out in Sumas saying “Will Code 4 Food.”

It would be easy to tell myself that marketing just isn’t my thing, that I should hire a professional to do it. But as it stands, I’m the only professional I know who will work for free. Sure, one blog post on my business site, won’t bring in much business, but what about 5, 10, or 50? I might not be putting out Dostoyevsky, but I’ve got to trade my artist’s beret for a bricklayer’s cap. Like it or not, the screencasts, blog posts, and sales calls are my products. Raw and untested they may be, but they won’t be able to do anything if don’t put them out there.

Don’t Reinvent the Wheel

Over the years I’ve bought into the idea that innovation is the most important thing a company can have. That’s why you need to know why manhole covers are round to get a job at Microsoft. I for one had to build a catapult out of common office supplies at Electronic Arts. We are told as programmers and designers that if we don’t have a constant flow of ideas rushing through our heads, we might as well be serving fries for a living.
Luckily, I’m overstocked with ideas. Every time I get a brainstorm, I’d corner my wife to tell her all about how I’m going to CHANGE THE INDUSTRY with this idea I came up with 5 seconds ago. Recently after suffering through another one of my Doc Brown-like neural spazzes, Sara reminded me of all the projects I haven’t been able to get through because of all these ideas I’ve been having. There was the screencast series, the local theatre ticketing system, and scores of novels and plays that just never got finished. She said they were great ideas, but I needed to follow through some of them first.
When she was going through PDP (BC’s teacher training program) one of her advisors told her that not all of her lessons needed to be completely original. Teachers work every night to plan their next day. Most will strive to find the most creative way to teach the material, but sometimes you have to take a lesson out of an activity book or adapt a worksheet from the internet, otherwise you’ll burn out. The important thing is that the lesson is there for the kids that morning, not that you’ve reinvented the wheel.
Nowhere is this advice more important than in the tech industry. We are so concerned with creating the next big thing that we forget that execution is important too. We call the leaders of our industry “innovators”, but we’re really praising them for a proper recital of yesterdays ideas.

How NOT to market online

fb97 300x209 How NOT to market online

SEO marketers, Mortgage brokers, and business people everywhere! Lend me your ears, for I come to tell you how NOT to market on the internet.

There are so many blogs on how to market online, how to find your spirit, how to “crush it” these days.There’s no way that all of these techniques could work all of the time. There are ways not to market on the internet. Why else would there be an extension called adblock?  It all sounds too good to be true. If it was all true, we wouldn’t be hovering around 12 percent unemployment right now. You could just put your resume on google adsense and some giant conglomerate would take care of your career needs for all time.

So let’s think about this. Can you think of a time whenever you’ve been sold something while surfing and have been completely disengaged? I can think of a few. Some banner ads have been pure eye cancer for me. If I ever receive a facebook message that starts with “Dear Friend,” I know somebody wants to talk to me about my mortgage, which I already bought and am making payments quite regularly, thank you very much. Those especially get on my nerves.

I don’t my being sold stuff on Facebook, especially from my friends, but would it kill anybody to leverage all this personal information I’ve got out there? If you want to get at my money, it would help to look me in the eye first. Business is about finding pain and alleviating it for money. How about finding my pain instead of causing it?

So in summation: Mass Facebook messages = How not to Market on the internet. Does anyone else know any bad online marketing ideas?

Part of a Complete Breakfast.

c3po 300x233 Part of a Complete Breakfast.

Submitted for your approval: 54 vintage breakfast cereals.

I remember eating so many bowls of these things, or at least watching so many of their commercials. Sugar breakfast cereals were kind of a tradition in my family growing up. Not an every day occurrence, of course. A sugar cereal was always a special treat. Every time we’d head down to the cabin at Birch Bay we’d head over to the grocery store in Blaine. My brother, my sister and I each got to pick one sugar cereal we’d be able to eat for the rest of the vacation. Even now that I’m grown up I’ll still pick up a box of Captain Crunch while I’m staying at the cabin.

Still, the line-up of cereals has gotten so sparse now. General Mills is pretty much the only maker of branded cereals these days since Ralston sold their brands to them in 1994. A lot of the sweeter cereals were discontinued. The rest of the cereal aisle is taken up by generic look-a-likes with razor thin profit margins like “Fruit rings” or “Fortune Marshmallows”. Blech.

Why does breakfast have to be this way?

What if we took some of those generic look-a-likes and branded them like the cereals of yore? I’m not talking about a large scale operation. These would be limited run cereals, with box art and characters that people will drive for miles and pay a premium for them. Who wouldn’t want to take a bite of a Penny Arcade cereal or Carl Sagan’s “Astronomo’s”? You might be able to find people who would pay for the privilege of eating their own custom cereal from a box of their own design.

The time has come for a cafepress of food. The cost of food processing must be so cheap these days. Custom shapes would be nice, but I’m not thinking of something complicated like a 3D food printer (as awesome as that would be). That one star shape was used by WWF, GI joe, and the Swedish Chef. You could just give people a range of shapes to start off with. Customization is the very soul of the internet age. Why should breakfast be any exception?

Kashoo: A New Challenger Appears!

Screen shot 2011 02 21 at 9.45.30 PM Kashoo: A New Challenger Appears!Aaaaand that was my attempt to make accounting software sound exciting. Let’s face it, nobody likes bookkeeping, but if you’re the one stamping your own paycheck, there’s no avoiding it. After continually filling the wrong cells in my spreadsheet template, I decided it was time to spring for an online accounting solution. I was about to turn the key on a membership with LessAccounting, when I found Kashoo, an online accounting app that was only $10 a month, accepted downloaded transactions from banks, and integrated with my invoicing system at Freshbooks.

Kashoo came with the 30 day trial, so compared with Lessaccounting’s 7 day trial, I had nothing to lose by signing up. Sure, it didn’t have the automatic transaction download that lessaccounting had, but I decided I was adept enough to import my own banking. I downloaded my statement from envision from quickbooks, pressed upload on the import sheet, and voila! All of my transactions made it in. It had me verify them all, but I figured that was only fair. It even accounted for the HST I spent on my expenses! The Freshbook integration was also superlative. Once the API key was entered, it was tracking all of my invoices, providing sales tax reports and even accounting for aging invoices! The next step was to import my Paypal transactions. Unfortunately, trouble set in.

Since paypal doesn’t let you download transactions in quickbooks, you are relegated to downloading them in qif and csv formats. The app didn’t recognize the qif format (though it said it would) and when I uploaded the csv, it had some real problems decoding the date format. I set the format to be month/day/year, but November the 1st still came out as January 11th. I wrote an e-mail to their support team asking about the best way to input Paypal. They replied that at this time the only way to enter paypal transactions was to enter them manually. They are planning to integrate paypal, but they have no timeline on when that would happen.

Kashoo is a nice webapp, but the Paypal thing was an absolute dealbreaker for me. Paypal the main pay gateway for my business. I’m spending money on accounting software because I don’t want to spend time entering each and every transaction from my bank accounts. Freshbooks allows you to accept payments through Paypal, so it strikes me as a little screwy that they would support Freshbooks but not Paypal. In the end, I had no choice except to sign up with LessAccounting. However, as you’ll see in tomorrow’s post, LessAccounting has quirks of its own.

To Spend Or Not To Spend

I spent most of yesterday hunched over a spreadsheet trying to get my bookkeeping done. I like seeing all my money in charts, balance columns, and totals. I must’ve spent years on strategy games like civilization and Railroad tycoon where your next move came from studying a balance sheet as much as a battlefield. However, I’m still trying to find a decent accounting software for my computer. There are plenty of options for PC, but I don’t fancy firing up bootcamp every time I want to do some accounting. Right now I’m working out of a spreadsheet I got from the Self Employment program. The gentleman who made it was instrumental in explaining how it worked, but it’s still rooted in the old days of landscape paper ledgers. You enter the debit over heeere and then you scroll way over heeeeere and enter the credit. It’s second nature to accountants, but as a programmer I find myself envisioning something better. Something database based, something that I can keep online, out of my hard drive, something where I can upload the files that I download from my paypal, my credit card, and bank accounts. There’s LessAccounting, but do I really need to spend another $30 a month for another webapp?

It’s an annoying dilemma. On one hand, you want to show off your programming prowess by solving your own problem, on the other you need to free up more time for you to make actual money. I must have spent 5 hours tracking down and entering all the transactions to get my monthly P& L Report. LessAccounting’s $30 a month, and with the account integration services, I could probably reduce that time to about an hour. So, for $30, I save 4 hours of my time. That’s 4 hours of my time bought back for a fraction of my hourly rate. As the old saying goes, time is money, but unlike money, you can never make time back.

Huffington Hubbub

huffpohell 300x215 Huffington Hubbub

Much hubbub and several hilarious cartoons have been made over the sale of the Huffington post to AOL. The deal resulted in a  315 million dollar paycheck to Arianna huffington, and a big fat zero to the dozens of unpaid bloggers working under her charge (they gathered under the #huffpuff hashtag). It’s a sticky story to say the least. Arianna Huffington, champion of the poor, downtrodden and the not quite yet poor and downtrodden (some would call it the “middle class”) takes a dump truck full of money for selling work that other people did for free. The Hypocrisy would have been delicious if only it were true. It turns out that the unpaid bloggers made up only a small portion of the site’s traffic and advertising dollars. Still, the controversy begs the question: How much is writing worth?

The bloggers who were incensed by the AOL deal may be victims of old world media thinking, where people are supposed to get their news through large media companies like the Huffington Post. They haven’t realized just how much the game has changed. Exposure can only take you so far. A small audience can be much more valuable, especially if they take action based on your words. This action could take the form of buying a book, attending a speaking engagement, or even just attending a meetup. The power of your words comes from their ability to move people, not just their ability to grab eyeballs. Unfortunately, this involves a real direct engagement with readers, which is uncomfortable to people used to dealing with only editors of newspapers and sites like the Huffington Post. Still, people are willing to invest a lot of trust in an individual human perspective. There are many writers who realize this idea and profit from it even today.

Sources: New York Times, Bors Blog

Abandoning My Post For Jan 3rd-24th and Jan 24th-Feb 3rd

Photo on 2011 02 14 at 09.05 300x225 Abandoning My Post For Jan 3rd 24th and Jan 24th Feb 3rd

15 days between posts. Before that, 21 days between posts. For a guy who wanted to energize people with the story of his meteoric rise to entrepreneurial success, this is a serious gap in communication. This time I don’t think I should go on as before. I don’t think I should pretend nothing happened. I failed a personal goal of mine, and I need to figure out why. At the very least, it saves me from having to think up a new post idea.

If I’m to stop posting on this blog for a while, it should be for one of two reasons. One is that I’m off doing exciting and wonderful things that I’m sure to tell you all about when I get back. The second is that I just looked at that keyboard with a sidelong glance and thought in my heart of hearts, “Screw this, I’m playing Super Robot Wars”.

Luckily, the truth of this latest post drought sort of blends the two. I’ve been pretty busy these past couple of weeks. I’ve written two speeches for Toastmasters (in other news, I’ve joined toastmasters), I’ve launched a website of one of my favorite local restaurants, (Ann Marie’s cafe, a 50s diner with a chocolate peanut butter milkshake to die for) and I’ve got three projects on the go through my subcontracting work.

But even with all this I should have had time to put out 5 posts a week. I’ve been keeping up with 750 words in all that time. Surely something should have dropped out of my keyboard that I could post on this blog!

Yet I didn’t. After I wrote the “just start” post I “just stopped” writing for the blog. Why? An uneasy feeling came over me when it came time to write every night. I just couldn’t put my finger on it. When I decided to write about why I wasn’t posting, it hit me: That “Just Start” post was one of the most intellectually dishonest things I had ever written. And I had taken a university course on beat poetry!

I was turning my writing into something I hated. It was going to be another one of those blow-hardy, self-help entrepreneurial blogs. This is an entrepreneurial blog only in the sense that it is what I’m doing right now at this point and time. The world doesn’t need one more blast of hot air screeching “YOU CAN DO IT IF YOU JUST WANT IT ENOUGH!!”. Or, God help me, it would turn into something like Seth Godin’s blog. I think Seth’s work on permission marketing is definitive, but when I read his daily exhortation, he talks so much about linchpins, ships, and lizard brains, I feel like I’m reading a letter from the World of Warcraft.

Besides, blogs like that don’t come from any place real. The Seth Godins, the Guy Kawasakis, or even the DHH’s of the world have already arrived where they are. They don’t have to worry about where their next buck is coming from, or even if they can live in a house sometime this century. I’m still fighting for my place in this world. I’m looking for my talents, my shortcomings, and my livelihood. Most importantly, I’m looking for my voice. After all, this as a blog of essays. It comes from the word Essayer, French for “Attempt”. Maybe with enough writing, enough attempts, I’ll find my voice, but I am only going to find it with more posts.

Inspirational Speech for Toastmasters Feb. 11, 2011

Madame Chairperson, fellow toastmasters, and honoured guests. I’d like to welcome you all again for joining us during open house. Some of you may be wondering what we’re doing here half past the crack of dawn every Friday. Well, as I’ve said before, if I can give a speech out of one bloodshot eye, I could give one anywhere. But what else are we doing here? The Toastmasters mandate says we’re here to make effective oral communication a worldwide reality.

Now why would we want to do something like that? Sure, it could help you with a career or a best man’s speech, but what does public speaking do really? I’ve only been part of the club since December, but from what I’ve seen, public speaking is the art of creating a moment.

Right you are not just listening to the words coming out of my mouth. You are hearing my voice. You are seeing me gesture. You are seeing the way I stand. You’re also experiencing the sights and sounds of this room and your fellow audience members. This is something that you can’t get from a letter, a phone call, or even a video. It is a moment in time, happening right here, right now.

In that moment you’ve created, something wonderful happens. Things change. Suddenly your idea for a little weekend side business becomes a real commercial venture. Suddenly a rag-tag sports team you coach becomes a true cohesive unit. Suddenly the friends and family at your wedding realize just how much your new wife means to you.

At Toastmasters, we are not just filling space behind a podium. We are bringing ideas to people. When many people focus on an idea at the same time it creates a moment. And in the very moment, the world changes.

Workshops and Seminars

IMG 0330 225x300 Workshops and Seminars

Me and Michael Gerber

A couple of weeks ago I attended a seminar and luncheon hosted by E-myth author Michael Gerber called “The Dreaming Room”. It was essentially a sales pitch for Gerber’s attempt to create a franchise out of his E-myth coaching seminars. Sure, I paid $100 for the privilege  of sitting through a 4-hour commercial, (to be fair, they did give us lunch) but sometimes you just need to bask in the church of the entrepreneur.

It’s one thing to read about owning your own business, it’s another thing to actually see someone talking about it. Books can only take you so far, audio or otherwise. Socrates was on to something when he preferred oration to the written word. Body language, facial micro-expressions, and uncontrollable randomness of presence are all lost whether you’re reading the words out of a book or getting them channeled into your skull via earbuds. If one is to maintain the industrial grade levels of enthusiasm necessary to carry on a business enterprise, it’s a necessary expense to buy a seat in front of the myriad of motivational and business speakers that travel this world. You need to remind yourself that what you are doing is real, what you are doing is good, and that there are hundreds and thousands of people like yourself who are trying to make the world a better place through the power of their wits and hard work.

And speaking of those other people. These places are a great place to network. You might not come away with that big sale right then and there, but you are more likely to run into companions on your journey. Like you, they’ve left the comforts of corporate life to pursue something better. Getting to know more people in your situation reminds you that you are part of something greater than yourself. It’s that sense of connection that’s going to motivate you when times are tought.

Then there’s the speaker himself. Michael Gerber is a dynamite salesman. He oozes passion and authenticity from every extremity. Even if you don’t buy into his “Dreaming Room” program, you can learn a lot from how he sells to people. He truly believes in every word he says,  making him look supremely confident on the stage. He judiciously uses repetition and dramatic pauses to get his point across. When he wraps up, there is always a call to action, no matter how small. One of the questions at the end asked him how he would create an enterprise that was socially responsible. He launched into a story of a friend of his who was using his techniques to build a suicide hotline in the Southern United States called “Not On My Watch”. He called on members of the audience to put their business cards on the stage with pledges for donation. When I got up there, I noticed a surprising number of zeroes on some of the cards.

When you are trying to learn the art of the sale, being sold to is not a bad thing. We are expected to market ourselves the minute we leave school, so why not get out there and watch how it’s done? Seminars like these demonstrate sales techniques, and they also physically get you in front of people, which is the only real way to build a customer base anyway. So if you’ve been toiling away alone in that home office for too long, put on a nice shirt, head out the door, and see for yourself what real salesmanship is like.